---
title: "Electronic Health Information Export"
slug: "electronic-health-information-export"
updated: 2025-10-20T16:47:33Z
published: 2025-10-20T16:47:33Z
canonical: "docs.doc-know.com/electronic-health-information-export"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.doc-know.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Electronic Health Information Export

### Process Overview

In accordance with HIPAA, patients can request an export of their Electronic Health Information (EHI). Dr. Know supports this requirement as described in this document.

The **single-patient export** process is initiated when a patient requests their information be exported directly from their healthcare provider's office staff. Staff members, with the assigned appropriate permission, will prepare and initiate this export process.

The export can take many minutes to complete, depending on the amount of information being exported. Once the export process has completed, an email will be sent to the patient with download instructions as well as a **4-digit PIN** required to unlock it.

After **72 hours**, the data extraction archive will be **deleted** from the system and will no longer be accessible for download. If the same patient data is needed in the future, another export must be initiated.

### Health Information Categories

At the time of request, the patient must request one or more of the following supported health information categories that they wish to receive a copy of.

| Category | Description |
| --- | --- |
| **All** | Includes all health information categories. |
| **Profile** | Includes patient demographics, PHI, care team, pharmacy contact, emergency contact, and insurance information. |
| **History** | Includes patient symptoms, diseases, procedures, social, and family history. |
| **Records** | Includes patient record descriptions (title, date of service, and summary). Also includes record documents stored in the system (e.g. PDF files). |
| **Vitals** | Includes patient vital signs and the date when they were collected. |
| **Labs** | Includes patient lab results and the date they were collected. |
| **Medications** | Includes patient medications. |
| **Allergies** | Includes patient allergies. |
| **Appointments** | Includes past and upcoming patient appointments. |
| **Messages** | Includes staff messaging communications with the patient. |

### Patient Request via Patient Portal

Patients can also request their health information be exported via the [Dr. Know Go](https://app.doc-know.com) patient portal.

In order to use this feature, the patient must already have access to their patient portal, which is requested via their provider's office staff. Upon request, a staff member (with appropriate permission) must gather the patient's **email address** and **mobile #**, which are required to activate and access the patient's portal.

          Email & Mobile # Requirements

          

Email addresses are used to send instructions to patients regarding how to access their health portal. Mobile numbers are used to support **Multi-Factor Authentication** (**MFA**) when logging into the patient portal. An access code is sent to their mobile device to complete their login. This feature is a common industry practice and helps ensure the safety of patient health information.

Once logged in to the portal, the patient should click the '**Ask nursing question**' option from the main menu. Here they will type their request for exported information and click 'Send'. This request will be immediately sent to their provider's staff, who will prepare their export.

![image.png](https://cdn.document360.io/84e9ea69-d7ee-46a4-a14f-453de3411633/Images/Documentation/image%2838%29.png)

### ZIP Archive Contents

When complete, the export process will have created a **single ZIP archive file** available for download by either the patient or a staff member directly (typically for storage onto a USB drive that can be handed directly to the patient in person). Once extracted (using the 4-digit PIN sent to the patient's email), the contents of this archive will include the following:

| Item | Description |
| --- | --- |
| **readme.txt** | A human-friendly text file describing the contents of the ZIP archive. |
| **catalog.pdf** | A human-friendly PDF file containing all the data included in the extract. |
| **catalog.xml** | A machine-friendly XML file containing all the data included in the extract. |
| **catalog.json** | A machine-friendly JSON file containing all the data included in the extract. |
| **records** | If the '**Records**' category was included, this **folder** will contain any exported patient records (i.e. report PDF files, etc.) **Note**: This folder may be missing or empty if no records were discovered during the export process. |

### Structured Data Format Documentation

For those interested in the **machine-friendly** structured data files, this **[example catalog.xml file](https://drknow.blob.core.windows.net/reportresources/docs/dk_ehi_export_data_format.xml)** contains **self-documented** comments describing each XML **section** and its **properties**. The **catalog.json** file does not repeat this documentation, so please refer to the XML file for these details.